Refunds and cancellation

Cancelling a subscription

Cancel from the billing page in your dashboard at any time. You keep access until the end of the period you've paid for, and you won't be charged again. Nothing else to do: no emails or calls needed.

Refunds

• First payment of a monthly or yearly plan: if it isn't for you, ask within 7 days of the charge for a full refund.
• Renewals: we don't refund part-used months, but if you were charged after cancelling or charged twice, we refund the extra charge in full.
• Service problems: if a paid feature was unavailable for a significant part of your billing period because of us, write to us and we'll refund that period.

Bounties

• If a bounty is not funded within 90 days, or a funded one is not delivered on time, or we decline it, every pledge is refunded in full.
• Pledges are not refundable after the experience ships.

How refunds are paid

Refunds go back to the original payment method, usually within 5–7 business days after approval.

Ask for a refund

Email us at support@zerotoco.com from the address on your account with the charge date and what went wrong. Plans and prices are on the pricing page.